NOOM’s CRM software combines your company’s sales, marketing and customer service into one.
NOOM’s customer relationship management (CRM) software helps you to easily and conveniently manage the contact details of your current and future customers and is of great help for companies of all sizes in planning their activities.
Our CRM software helps to centrally organise, automate and plan the work of different departments.
Here at the University of Tartu’s Academic Sports Club, we wanted to partner with a company that would be able to offer us unique and wide-ranging financial management software. I’m very pleased to say that since then the cooperation between our club and Astro Baltics has lasted for more than 10 years.
Birgit Krillo (Member of the Management Board, University of TartuAcademic Sports Club)
CRM software is of great help in managing contacts, implementing projects and planning goals. NOOM’s CRM includes a number of useful tables and functionalities.
Events are tasks which are automatically carried over from the event table to the planner.
The table provides an excellent overview of the costs and volume of projects and objectives. Events can be conveniently formatted as work tasks. The information can easily be exported as a report in a format that suits you.
The company’s work can be project- and/or goal-based.
The goal table shows all of the company’s work and project management information. The table also provides an excellent overview of completed projects and planned work.
Events or tasks are included in the cost table.
The table provides a customer-specific overview of finances and allows you to determine a period and see what resources have been utilised.
Incoming queries and tasks are recorded and forwarded so as to streamline the workflow.
By interfacing CRM software with your company’s e-mail, you can automatically forward work, with the tasks already containing the source of the request, the task itself and other necessary information.
The customer card provides a good overview of the customer’s profile and activities.
Each customer can create their own customer card, which displays products and documents related to them, various events, offers, purchase and sales transactions, discounts and payment history.
Using the customer card allows you to inform the customer about special offers on their usual purchases or to wish them well on their birthday, for example.
In NOOM, you can request information about a legal person at the click of a button and automatically fill in the fields on the customer card based on this information. All you need to know is the name or registry code of the company in the commercial register.
NOOM’s CRM software and the planner it includes allow you to efficiently manage company resources such as staff, premises and vehicles. The planner can also be used to plan tasks and shifts. The solution can be used on computers and smart devices alike.
You can schedule specific tasks, appointments and other events for employees. In the case of rooms and vehicles, you can use the solution to plan the use of resources so that there is no duplicate use. It is also possible to add costs and delivery notes to each activity. In addition, the planner has a reminder function so that tasks are not forgotten.
Incoming calls and e-mails can be directly registered as tasks in NOOM. Mass mailing allows you to send out regular newsletters and notifications. The SMS solution is convenient for sending messages, such as reminders of a scheduled maintenance time, information about the arrival of goods or notifications about the completion of work.
Our CRM software is used by a number of sports clubs and spas all over Estonia. It has found widespread use because the system was not created as a standalone website, but instead forms part of financial management software. Everything is in one place: customer relationship management, ticket sales, timetable, cash register and access systems and self-service solutions.
NOOM’s CRM software combines your company’s sales, marketing and customer service into a whole. Ask us for an offer!
* VAT is not included. * Prices are valid from 01.01.2021.