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Warranty Terms and Conditions

These terms and conditions govern the warranty to be provided by Astro Baltics OÜ (hereinafter referred to as AB) to the purchaser of the Devices or Software or the customer of the Service Work (hereinafter referred to as the Customer) in respect of the quality of the Devices, Software or Service Work.

1. General warranty terms and conditions of the Devices

1.1. The Devices for which AB provides a warranty of 3 (three) years:
1.1.1 Displays, except for touchscreen panels
1.1.2 Special computers
1.1.3 Server computers
1.1.4 Devices with AIO processor and display, except for touchscreen panels

1.2 The Devices for which AB provides a warranty of 1 (one) year:
1.2.1 Cases
1.2.2 Electrical devices
1.2.3 Locking devices, except for keys
1.2.4 Controllers
1.2.5 Communications equipment
1.2.6 Banknote counters and cartridges thereof
1.2.7 Touchscreen panels of displays
1.2.8 LCD displays (2×40 characters)
1.2.9 Card readers and PIN pads
1.2.10 POS computers
1.2.11 Receipt printers
1.2.12 Network devices
1.2.13 Back-up devices
1.2.14 Power supplies (UPSs), except for batteries
1.2.15 Audio devices
1.2.16 Heating and cooling equipment
1.2.18 Surveillance equipment
1.2.19 Tokheim dispensers (Q210, Q310)

1.3 The Devices for which AB provides a warranty of 6 (six) months:
1.3.1 Batteries for power supplies

1.4 The Devices for which AB provides no warranty:
1.4.1 Keys
1.4.2 Protective glasses and mechanisms thereof
1.4.3 Cleaning set devices
1.4.4 Case stickers

1.5. The warranty does not extend to:
1.5.1. Cables, floppy disks, CDs, packaging, documentation and installation media;
1.5.2. The Device or parts thereof whose serial numbers, verification stickers or marking stickers are damaged, replaced or removed;
1.5.3. The Device that has not been maintained pursuant to the maintenance requirements of AB.

1.6. The warranty period starts as of the delivery of the Device to the Customer.

1.7. AB guarantees the compliance of the Device with the terms and conditions of the sales contract during the warranty period.

1.8. A warranty event is deemed the occurrence of such a defect in the Device during the warranty period, which leads to the non-compliance of the Device with the terms and conditions of the contract. A warranty event is not deemed to include such defects or malfunctions in the operation of the Device which have been caused by:
a) Usual wear and tear or deterioration of the Device;
b) Accidental or intentional damage to the Device caused by the user;
c) Changing technical properties of the Device without the prior written consent of AB;
d) Use of the Device for a purpose not prescribed under the terms and conditions;
e) Contact of the Device with environments not prescribed for its operation;
f) Environmental conditions (e.g. thunder) or natural phenomenon;
g) Software installed on the Device by the Customer or with the Customer’s authorisation.

1.9. The defects that occur in the Device during the warranty period and are covered by warranty are repaired by AB at its own expense. If repairing the Device proves unsuccessful, is impossible or is unreasonable, AB has the right to replace the Device. The Device replaced during the warranty period is provided with a new warranty whose duration is equal to the initial warranty.

1.10. AB carries out warranty repairs of the Devices only in the registered office of AB. If the Purchaser wants the warranty repairs to be carried out in the registered office of the Purchaser, the Purchaser will compensate for all additional expenses arising therefrom in accordance with the price list of AB.

1.11. Replacement devices and reinstallation of software on the Devices are not covered by the warranty terms and conditions and are performed by AB in accordance with the price list.

2. General warranty terms and conditions of the Software

2.1. The warranty period is 1 (one) year as of the delivery of the Software to the Customer.

2.2. The warranty does not extend to the data medium, packaging or documentation (including licence documentation) of the Software.

2.3. AB guarantees the error-free operation of the Software during the warranty period.

A Software error is deemed an incident where the Software or a part thereof does not function in the manner agreed between AB and the Customer in writing in advance. A Software error is not deemed to include such malfunctions in the operation of the Software which have been caused by:
2.4.1. use of the Software contrary to the licence terms and conditions or violation of obligations arising from the licence terms and conditions of the Software by the Customer;
2.4.2. other software installed by the Customer or with the Customer’s authorisation on the computer or device on which the Software is used.

2.5. The defects that occur in the Software during the warranty period and are covered by warranty are repaired by AB at its own expense.

2.6. AB is required to perform the obligations arising from this warranty only if the Customer holds a valid licence for using the Software at the time of occurrence of the warranty event as well as at the time of exercising the rights arising from warranty.

2.7. A recommended prerequisite for a warranty event is the possibility of reproducing the error.

3. General warranty terms and conditions of the Service Work

3.1 The warranty period is 1 (one) year as of the transfer of the Service Work to the Customer.

3.2 The warranty does not extend to the materials used upon performing the Service Work, except in the case of the Device to which the Device warranty provided by AB extends.

3.3 AB guarantees the quality of the Service Work during the warranty period.

3.4 A defect in the Service Work is deemed an incident where the Service Work or a part thereof is not in compliance with the quality which is usually reasonably expected by a service provider of a similar field. A defect in the Service Work is not deemed to include any defects that may occur in the object constituting the object of the Service Work, which are not related to the quality of performance of the particular Service Work, as well as defects caused by circumstances arising from the Customer.

3.5 All the defects that occur in the quality of the Service Work during the warranty period and are covered by warranty are repaired by AB at its own expense.

4. Warranty procedure

4.1. In order to exercise the rights arising from warranty, the Customer submits to AB a written application, appending the original purchase document of the Device or Software or the original document certifying the performance of the Service Work. If the data provided by the Customer are not true, AB has no obligation to provide the warranty service.

4.2. Claims must be submitted within a reasonable period of time, but no later than within 2 (two) months after the Customer became or should have become aware of the defect in the Device, Service Work of Software.

5. Other terms and conditions

5.1. The warranty does not preclude or limit the Customer’s right to use other legal remedies arising from law or the contract.

5.2. These warranty terms and conditions apply to the Devices, Software and Service Work issued as of 1 July 2016.