Astro Baltics

Astro Baltics

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Warranty Terms and Conditions

These terms and conditions govern the warranty to be provided by Astro Baltics OÜ (hereinafter referred to as AB) to the purchaser of the Devices or Software or the customer of the Service Work (hereinafter referred to as the Customer) in respect of the quality of the Devices, Software or Service Work.

Common devices

1. General warranty terms and conditions for common devices

1.1. The Devices for which AB provides a warranty of 3 (three) years:
1.1.1. Server computers 
1.1.2. AIO (all-in-one) devices with processor and display, except for touchscreen panels 
1.1.3. Displays, except for touchscreen panels 
1.1.4. Barcode readers 

1.2. The Devices for which AB provides a warranty of 1 (one) year:
1.2.1. POS computers 
1.2.2. Receipt printers 
1.2.3. Back-up devices 
1.2.4. Power supplies (UPSs), except for batteries 
1.2.5. Audio devices 
1.2.6. Surveillance equipment 
1.2.7. Portable data collection devices 

1.3. The Devices for which AB provides a warranty of 6 (six) months:
1.3.1. Batteries for power supplies

1.4. The Devices for which AB provides no warranty:
1.4.1. Keys
1.4.2. Protective glasses and mechanisms thereof
1.4.3. Cleaning set devices
1.4.4. Case stickers

1.5. The warranty does not extend to:
1.5.1. Cables, packaging, documentation and installation media; 
1.5.2. The Device or parts thereof whose serial numbers, verification stickers or marking stickers are damaged, replaced or removed;
1.5.3. The Device that has not been maintained pursuant to the maintenance requirements of AB.

1.6. The warranty period starts as of the delivery of the Device to the Customer.

1.7. AB guarantees the compliance of the Device with the terms and conditions of the sales contract during the warranty period.

1.8. A warranty event is deemed the occurrence of such a defect in the Device during the warranty period, which leads to the non-compliance of the Device with the terms and conditions of the contract. A warranty event is not deemed to include such defects or malfunctions in the operation of the Device which have been caused by:
a) Usual wear and tear or deterioration of the Device;
b) Accidental or intentional damage to the Device caused by the user;
c) Changing technical properties of the Device without the prior written consent of AB;
d) Use of the Device for a purpose not prescribed under the terms and conditions;
e) Contact of the Device with environments not prescribed for its operation;
f) Environmental conditions (e.g. thunder) or natural phenomenon;
g) Software installed on the Device by the Customer or with the Customer’s authorisation.

1.9. The defects that occur in the Device during the warranty period and are covered by warranty are repaired by AB at its own expense. If repairing the Device proves unsuccessful, is impossible or is unreasonable, AB has the right to replace the Device. The Device replaced during the warranty period is provided with a new warranty whose duration is equal to the initial warranty.

1.10. AB carries out warranty repairs of the Devices only in the registered office of AB. If the Purchaser wants the warranty repairs to be carried out in the registered office of the Purchaser, the Purchaser will compensate for all additional expenses arising therefrom in accordance with the price list of AB.

1.11. Replacement devices and reinstallation of software on the Devices are not covered by the warranty terms and conditions and are performed by AB in accordance with the price list.

Fuel devices

1. General warranty terms and conditions for fuel station devices 

1.1. The Devices for which AB provides a warranty of 3 (three) years: 
1.1.1. Special computers 
1.1.2. Barcode readers

1.2. The Devices for which AB provides a warranty of 1 (one) year: 
1.2.1. Cases
1.2.2. Electrical devices 
1.2.3. Locking devices, except for keys 
1.2.4. Controllers 
1.2.5. Communications equipment 
1.2.6. Banknote counters and cartridges thereof 
1.2.7. Touchscreen panels of displays 
1.2.8. LCD displays (2×40 characters) 
1.2.9. Card readers and PIN pads 
1.2.10. Receipt printers 
1.2.11. Network devices 
1.2.12. Heating and cooling equipment 
1.2.13. Power supplies (UPSs), except for batteries

1.3. The warranty does not extend to: 
1.3.1. Cables, packaging, documentation and installation media; 
1.3.2. The Device or parts thereof whose serial numbers, verification stickers or marking stickers are damaged, replaced or removed; 
1.3.3. The Device that has not been maintained pursuant to the maintenance requirements of AB. 

1.4. The warranty period starts as of the delivery of the Device to the Customer. 

1.5. AB guarantees the compliance of the Device with the terms and conditions of the sales contract during the warranty period. 

1.6. A warranty event is deemed the occurrence of such a defect in the Device during the warranty period, which leads to the non-compliance of the Device with the terms and conditions of the contract. A warranty event is not deemed to include such defects or malfunctions in the operation of the Device which have been caused by: 

a) Usual wear and tear or deterioration of the Device; 
b) Accidental or intentional damage to the Device caused by the user; 
c) Changing technical properties of the Device without the prior written consent of AB; 
d) Use of the Device for a purpose not prescribed under the terms and conditions; 
e) Contact of the Device with environments not prescribed for its operation; 
f) Environmental conditions (e.g. thunder) or natural phenomenon; 
g) Software installed on the Device by the Customer or with the Customer’s authorisation. 

1.7. The defects that occur in the Device during the warranty period and are covered by warranty are repaired by AB at its own expense. If repairing the Device proves unsuccessful, is impossible or is unreasonable, AB has the right to replace the Device. The Device replaced during the warranty period is provided with a new warranty whose duration is equal to the initial warranty. 

1.8. AB carries out warranty repairs of the Devices only in the registered office of AB. If the Purchaser wants the warranty repairs to be carried out in the registered office of the Purchaser, the Purchaser will compensate for all additional expenses arising therefrom in accordance with the price list of AB. 

1.9. Replacement devices and reinstallation of software on the Devices are not covered by the warranty terms and conditions and are performed by AB in accordance with the price list. 

2. General warranty terms and conditions of the Software

2.1. The warranty period is 1 (one) year as of the delivery of the Software to the Customer.

2.2. The warranty does not extend to the data medium, packaging or documentation (including licence documentation) of the Software.

2.3. AB guarantees the error-free operation of the Software during the warranty period.

A Software error is deemed an incident where the Software or a part thereof does not function in the manner agreed between AB and the Customer in writing in advance. A Software error is not deemed to include such malfunctions in the operation of the Software which have been caused by:
2.4.1. use of the Software contrary to the licence terms and conditions or violation of obligations arising from the licence terms and conditions of the Software by the Customer;
2.4.2. other software installed by the Customer or with the Customer’s authorisation on the computer or device on which the Software is used.

2.5. The defects that occur in the Software during the warranty period and are covered by warranty are repaired by AB at its own expense.

2.6. AB is required to perform the obligations arising from this warranty only if the Customer holds a valid licence for using the Software at the time of occurrence of the warranty event as well as at the time of exercising the rights arising from warranty.

2.7. A recommended prerequisite for a warranty event is the possibility of reproducing the error.

3. General warranty terms and conditions of the Service Work

3.1. The warranty period is 1 (one) year as of the transfer of the Service Work to the Customer.

3.2. The warranty does not extend to the materials used upon performing the Service Work, except in the case of the Device to which the Device warranty provided by AB extends.

3.3. AB guarantees the quality of the Service Work during the warranty period.

3.4. A defect in the Service Work is deemed an incident where the Service Work or a part thereof is not in compliance with the quality which is usually reasonably expected by a service provider of a similar field. A defect in the Service Work is not deemed to include any defects that may occur in the object constituting the object of the Service Work, which are not related to the quality of performance of the particular Service Work, as well as defects caused by circumstances arising from the Customer.

3.5. All the defects that occur in the quality of the Service Work during the warranty period and are covered by warranty are repaired by AB at its own expense.

4. Warranty procedure

4.1. In order to exercise the rights arising from warranty, the Customer submits to AB a written application, appending the original purchase document of the Device or Software or the original document certifying the performance of the Service Work. If the data provided by the Customer are not true, AB has no obligation to provide the warranty service.

4.2. Claims must be submitted within a reasonable period of time, but no later than within 2 (two) months after the Customer became or should have become aware of the defect in the Device, Service Work of Software.

5. Other terms and conditions

5.1. The warranty does not preclude or limit the Customer’s right to use other legal remedies arising from law or the contract.

5.2. These warranty terms and conditions apply to the Devices, Software and Service Work issued as of 1 July 2016.

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Manufacturing

Warehouse

Accounting

Fuel stations

Payroll & personnel

Accommodation

Sales

CRM

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Self-service

POS systems

E-health

Sportclubs

Planner

Server/network

Self-service car wash

Webshop API

Accountancy

Real estate

IT-equipment

Access control
ULTRA package

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    STANDARD package

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      BASIC package

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        Support

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          Technical support 24/7

          We are always here for you.
          Expanded customer support means a 24/7 access to Astro Baltics’ phone support and gives an opportunity to get on-site help.
          Service fees will be added to monthly payment.
          Price list can be found here: https://astrobaltics.eu/en/pricelist/

          PAYROLL AND STAFF

          Module standards: Salaries

          Posted: 16:20

          Standards

          Accounting
          Salaries
          Retail
          Business sales
          Warehouse – B2C
          Warehouse – B2B
          Production
          Basic production
          Crm
          Accommodation

          SALARIES

          1. SALARIES

          1.1

          Salary data – enter and amend employees and their contracts

          1.2

          Payslip data – enter and amend employees and their salaries

          1.3

          Absence details – add absences

          1.4

          Table of working time – enter working time data

          2. REPORTS

          2.1

          Salary table – an overview of the calculation of salaries for the selected periods

          2.2

          Pay slips – an overview of separate accounting for each employee

          2.3

          Other reports – TSD Annex 1 and Annex 2, holiday reserve

          3. AUXILIARY ACTIVITIES

          3.1

          Electronic TSD – creating a TSD file for electronic submission

          3.2

          Management of user rights for a specified user

          4. MAINTENANCE

          4.1

          Salary types and other parameters – setting salary and absence types

          4.2

          Working time calendar – manage working time accounting

          4.3

          Standard print forms (option of adding customer’s logo, if necessary)

          5. OTHER INFORMATION

          5.1

          Shortened working days – add shortened working days

          5.2

          Tax rates – enter and amend tax rates

          5.3

          Holidays – add holidays

          CONTRACTS

          6. CONTRACTS

          6.1

          Management board member contract – add and amend contract

          6.2

          Employment contract – add and amend contract

          6.3

          Contract under the law of obligations – add and amend contract

          DOCUMENTS

          7. SALARY DOCUMENTS

          7.1

          1 Manager’s directive

          7.2

          PR Expiry of holiday

          STAFF

          8. STAFF

          8.1

          Staff data – enter and amend employees and their data

          8.2

          Absence details – add absences

          8.3

          Table of working time – enter working time data

          9. REPORTS

          9.1

          Birthdays – list of birthdays

          10. MAINTENANCE

          10.1

          Salary types and other parameters – setting salary and absence types

          10.2

          Staff parameters – setting parameters

          10.3

          Working time calendar – manage working time accounting

          11. OTHER INFORMATION

          11.1

          Entering of staff parameters

          GENERAL INFORMATION

          12. CUSTOMERS

          12.1

          Possibility to add an unlimited number of customers and suppliers (included in a joint table)

          12.2

          Possibility to add an unlimited number of customer and discount groups

          12.3

          Assigning a group to a customer or a vendor

          12.4

          Possibility to request information about a legal entity from the register, on the basis of which the customer card is filled in automatically

          12.5

          Possibility to add an unlimited number of customer contacts

          12.6

          Determining customer locations

          12.7

          Mark an outdated customer as inactive

          12.8

          Adding discounts by customer, customer group and discount group

          12.9

          Options for filtering data

          12.10

          Customer specific discounts

          12.11

          Simple customer card module for using discount cards

          12.12

          Simple printing of data from a table

          12.13

          Copying of data from a table to Excel

          13. GOODS

          13.1

          Possibility to add an unlimited number of goods and services

          13.2

          Possibility to add an unlimited number of commodity groups (additionally, the possibility to use the upper groups)

          13.3

          Assignment of a group and a preferential group to goods

          13.4

          An unlimited number of barcodes can be assigned to the goods

          13.5

          Adding goods and group benefits

          13.6

          Different VAT codes and units of measurement

          13.7

          Possibility to restrict who sees goods, based on job positions (goods department)

          13.8

          Filtering of data in the table based on predefined conditions

          13.9

          Marking of obsolete goods/services as old, i.e. archiving

          13.10

          Manual batch counting

          13.11

          Adding translations to goods/services

          13.12

          Addition of different price classes and department and/or point of sale prices

          13.13

          Tracking the movement of goods under the context menu of goods

          13.14

          Simple printing of data from a table

          13.15

          Copying of data from a table to Excel

          13.16

          Adding attachments to goods

          * ADDITIONAL POSSIBILITIES

          (Additional paid Noom functionalities tailored to the specific nature of your company)

          • Special solutions for table of working time
          • Working-time accounting based on the interfacing of access systems
          • Calculation of the balance of the holiday reserve
          • Web-based table of working time
          • Various notifications concerning staff data
          • Addition of specific information fields
          • Automation of calculation of various fees
          • Data importing to salary document (bonuses, additional fees)
          Self-service checkout

          The 199 € self-service checkout system includes a compact AIO (all in one) solution that consists of
          ELO hardware, payment terminal and NOOM point of sale software.

          Read more about our self-service checkout solutions:
          https://astrobaltics.eu/en/noom/self-service-solutions/#selfservice_pos

          Cloudics

          Pre-ordering – monthly fee 50 €
          Smart shopping – monthly fee 50 €

          Pre-ordering– customers can conveniently pre-order goods through the Cloudics mobile app.
          Read more about Cloudics pre-ordering functionality here: https://astrobaltics.eu/en/cloudics-commerce

          Smart shopping– scanning products in a store with a mobile phone and paying for the shopping cart in a mobile application.
          Read more about smart shopping functionality here: https://astrobaltics.eu/en/cloudics-commerce

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            • NOOM Business Software
              • Production management software
              • Accounting software
              • Payroll and staff
              • Sales software
              • Energy stations
              • Accommodation software
              • Warehouse software (WMS/IMS)
              • Customer relationship management (CRM)
            • NOOM Fields
              • Self-service solutions
              • Point of sale systems (POS)
              • Sports clubs
              • Planner and notifications
              • Server and network solutions
              • E-health
              • Self-service car washes
              • Online store interface
              • Accounting firms
              • Property management
              • IT equipment
              • Access systems
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            Tallinn 11415, Peterburi tee 2f | Tartu 51009, Raatuse 20 | +372 628 0000 | info@astrobaltics.eu
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